Shipping policy

SHIPPING POLICY

Thank you for shopping at Silhouette By Shirley. We are committed to providing safe and timely delivery services.

SHIPPING COVERAGE

Domestic Shipping (Australia) We ship to all locations within Australia.

International Shipping We ship to the following countries and regions: United States, Canada, United Kingdom, Japan, Hong Kong, Singapore, Germany, New Zealand, and 27 other countries and regions.

SHIPPING METHODS & RATES

Australia:

  • 🎁 FREE SHIPPING on orders over AUD $29 (Standard Shipping)
  • Orders under AUD $29: Standard Shipping AUD $10.00
  • Express Shipping: AUD $13.00

International:

  • Standard International Shipping: AUD $20.00

PROCESSING TIME Orders are typically processed and shipped within 1-2 business days (excluding weekends and public holidays). You will receive a shipping confirmation email with tracking information.

DELIVERY TIME

  • Australia Standard Shipping: 3-7 business days
  • Australia Express Shipping: 1-3 business days
  • International Standard Shipping: 7-21 business days (depending on destination)

Delivery times are estimates and may be delayed due to courier services, customs clearance, or unforeseen circumstances.

ORDER TRACKING 

Once your order has been shipped, you will receive an email with a tracking number. You can track your package through the courier's website.

SHIPPING ADDRESS

Please ensure you provide a complete and accurate shipping address. We are not responsible for delivery delays or returns caused by incorrect addresses. If you need to modify your address, please contact us before your order is shipped.

CUSTOMS & DUTIES (International Orders)

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the buyer. We recommend checking your local customs policies before placing an order.

SHIPPING ISSUES 

If your package has not arrived within the estimated timeframe, or if it arrives damaged or lost during transit, please contact us immediately at info@sbsstudio.com.au

UNDELIVERABLE LOCATIONS 

We reserve the right to refuse shipping to certain areas, including but not limited to remote locations or areas with limited courier services.

CONTACT US 

For any shipping-related inquiries, please contact: 

Email: info@sbsstudio.com.au

Last updated: February 2026